IMPORTANT INFORMATION

Address; Suite 1.1c, Adelphi Mill, Grimshaw Lane, Bollington SK10 5JB.

The access is located on the corner of the building as you enter the car park, it is up a few steps, my A-board is there so you’ll know you are in the right place. The first door is unlocked the second door is intercom access, press the top arrow on the key pad ‘Willow’ will appear in the window, press the call button. I will give you directions to my therapy room via the intercom.

Car parking

It is free parking at the mill, if you are unable to find a vacant parking space, AW Muscle & Fitness allow my clients to use one of their reserved parking spaces. When you turn on to the mill car park continue along the driveway in front of the mill and they are on the left.  Inform me when you arrive if you are parked in one of their spaces.

Consultation

At your first appointment, there will be time allowed for a consultation. I will obtain succinct medical history to rule out any contraindications to massage and include lifestyle questions in order to tailor the massage to you at this time. This can take up to 20 minutes dependent on your health and lifestyle, please be aware this time is added to the end of your appointment so you get the time you have paid for on the table.

Medical Conditions

Massage is beneficial for most medical conditions, however with some conditions i.e. Cancer, Stroke, Heart Conditions or Major Surgery I may have to liaise with your GP prior to giving massage, I will need your consent to do this. If you think you may fall into this category please contact me to discuss your condition and/or any concerns prior to your first appointment.

Alcohol / Drugs

Please do not attend a massage appointment after consuming alcohol or illegal drugs, this would be counterproductive for your body, I would not be able to massage and you would still be liable for the cost.

Running late

Please arrive on time for your appointment, if you are running late, be courteous and let me know. If you are late this will impact your time on the table. If you are too late, I may not be able to accommodate you and half the cost of the appointment may still be incurred.

Cancellation policy

If you need to cancel an appointment please let me know as soon as possible, ideally no later than 24 hours prior to your appointment or dependent on the circumstance half the cost of the appointment may still be incurred.

Treatment room

My therapy room is a relaxing, private allocated space within Adelphi Mill, there is a cafe at the location open between 8am and 2pm Mon – Fri and also a gym, AW Muscle & Fitness, £5 per session. There is a waiting area on the ground floor and the mill is located on the canal for walks along the towpath. 

During the Massage

If you want to provide feedback as we go, simply chat or completely switch off and not say a word, all are good, the massage is your time, I work with you and what helps you to feel comfortable and relaxed. Music will be playing quietly in the background however it can be switched off if you prefer.

Preparation

Following the consultation and agreed massage plan, I will leave the room for you to prepare, we will have discussed which clothes to remove for the massage and your required position on the table. Following the massage, I will again leave the room for you to dress in private, when I return aftercare advice will be discussed.

Payment

Cash, bank transfer or PayPal.

If you have received a gift voucher please bring the voucher with you.

I only use natural and organic oils.

GDPR General Data Protection Regulation

  1. The personal information you provide is confidential and will be held and accessed by Willow Massage Therapy only. The information I obtain from you is in order to tailor the best massage for you, to identify any contraindications to massage, for me to refer to for follow-up appointments and to contact you if required.

  2. Your information is stored in a locked file, in a locked room. If you book on line then on the secure panel of my website. You can ask to see a copy of your records at any point, this will be arranged via an agreed and suitable means

  3. If you no longer wish to be treated by Willow Massage Therapy, you can ask for your records to be destroyed, if this request is not received your records will be retained for eight years following our last date of contact.